|
|
The Contact System - Customer Interaction Management Software
|
The Contact System is a full functional customer relationship management
system that allows organizations to collect data on customers, make it available
to identified group of people in a meaningful form in addition to data analysis
and presentation to help initiate well directed action.
Some of the features supported by The Contact System are:
Sales & Marketing Services
|
'Very simple to use'
|
|
|
|
Opportunity Management
|
|
|
Customer information, Sales rep training, Knowledge enabled search Lead Generation
Sales, Campaign Management
|
|
|
Cross/Up selling services
|
|
|
Pre-Sales, Channel Partner support
|
Support Services
|
|
Technical Helpdesk Services
|
|
|
Complaints Management and Resolutions
|
|
|
After sales support services
|
|
|
Logistics
|
|
|
Service Request Management
|
|
|
Customer Account Management
|
|
|
Customer Asset Management
|
|
|
Profile Management - Customer and CSR profile
|
|
|
Knowledge Base and Solution Management
|
|
|
Systems Management, Administration and Distribution tools
|
|
|
Forecasting and Analysis
|
|
|
Employees - Building employee profiles and inventory
|
The Core Benefits of Optionchain's The Contact System are
|
|
Increase in first call resolution
|
|
|
Personalized service
|
|
|
Increasing profitability per customer
|
|
|
Employee productivity - Make them handle both Sales and service
|
|
|
Track customer transaction habits
|
The Contact System Common Features
|
|
Applications run on multi tiered-architecture
|
|
|
Access to various The Contact System applications across the call center through
adaptable navigation technology
|
|
|
Open standards, complete development environment, Intelligent API's
|
|
|
Provides various productive and management tools for reporting
|
The Contact System in a Call Center
|
|
Allows CSRs to handle calls over a wide range of access channels with the help of
CTI
|
|
|
Accesses customer data from a variety of back-end systems
|
|
|
Seamlessly delivers info to CSRs desktop
|
|
|
Increases profitability per customer - By building customer loyalty
|
|
|
Turns the Call Center to a Contact Center
|
|
|
