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The Contact System - Customer Interaction Management Software
The Contact System is a full functional customer relationship management system that allows organizations to collect data on customers, make it available to identified group of people in a meaningful form in addition to data analysis and presentation to help initiate well directed action.
Some of the features supported by The Contact System are:
Sales & Marketing Services |
'Very simple to use'
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Opportunity Management |
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Customer information, Sales rep training, Knowledge enabled search Lead Generation Sales, Campaign Management |
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Cross/Up selling services |
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Pre-Sales, Channel Partner support |
Support Services
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Technical Helpdesk Services |
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Complaints Management and Resolutions |
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After sales support services |
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Logistics |
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Service Request Management |
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Customer Account Management |
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Customer Asset Management |
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Profile Management - Customer and CSR profile |
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Knowledge Base and Solution Management |
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Systems Management, Administration and Distribution tools |
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Forecasting and Analysis |
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Employees - Building employee profiles and inventory |
The Core Benefits of Optionchain's The Contact System are
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Increase in first call resolution |
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Personalized service |
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Increasing profitability per customer |
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Employee productivity - Make them handle both Sales and service |
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Track customer transaction habits |
The Contact System Common Features
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Applications run on multi tiered-architecture |
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Access to various The Contact System applications across the call center through adaptable navigation technology |
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Open standards, complete development environment, Intelligent API's |
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Provides various productive and management tools for reporting |
The Contact System in a Call Center
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Allows CSRs to handle calls over a wide range of access channels with the help of CTI |
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Accesses customer data from a variety of back-end systems |
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Seamlessly delivers info to CSRs desktop |
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Increases profitability per customer - By building customer loyalty |
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Turns the Call Center to a Contact Center |
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